Privacy Policy

Data Protection Privacy Notice (Notice)

This Notice was updated on 21.05.2018

Your privacy is important to us, so we have developed this Notice for your information. (Note that terms used in this Notice (denoted by bold italics) defined in the EU General Data Protection Regulation (GDPR) shall have the meaning given in GDPR).

Information

For the purposes of GDPR we, Dyne Solicitors Limited, are the Data Controller. This Notice contains important information on how and why we collect, store, use and share your personal data. It also explains your rights in relation to your personal data and how to contact us or supervisory authorities in the event you have a complaint. Our use of your personal data is subject to your instructions, GDPR, other relevant UK and EU legislation and our professional duty of confidentiality.

How your personal data is collected

We collect most of the personal data from you. However, we may also collect information from public registers such as those maintained at Companies House or from your appointed professional advisers such as accountants and consultants.

How we use your information for the purposes of GDPR

We will collect personal data while advising and/or acting for you. The personal data we collect will depend on why you have instructed us. If you do not provide personal data we ask for, it may prevent us from providing services to you. We will keep confidential all information (including personal data) held by us and shall only use such information to enable us to act in your best interests and carry out your instructions. In this respect the processing of any personal data held by us will be used for no other purpose than to fulfil our contractual obligations to you or for compliance with a legal obligation to which we are subject. In this regard we may share your information (e.g. contact details and email address) with other professionals (e.g. Barristers and Accountants) or other experts and consultants or other third parties also acting on your behalf in connection with the matter for which we are providing legal services to you. General categories of recipients of your personal data may include:

  1. courts and other tribunals to whom documents are presented;
  2. potential witnesses, experts, and friends or family;
  3. solicitors, barristers and other legal representatives;
  4. ombudsmen and regulatory authorities;
  5. current, past or prospective employers, co directors;
  6. business associates, professional advisers and trade bodies.

We may also share your data with external auditors. We only allow our service providers to handle your personal data if we are satisfied that they take appropriate measures to protect your personal data. Under data protection law, we can only use your personal data if we have a proper reason for doing so, e.g. to comply with our legal and regulatory obligations; for the performance of our retainer or contract with you or to take steps at your request before entering into a retainer or contract; for our legitimate interests; or if you have given consent. A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests. We regard such processing of personal data as lawful processing as it is linked to the performance of our contractual and professional obligations to you.

We may use or share your personal data for credit reference purposes or for use in credit decisions, or for fraud prevention, or to enforce personal guarantees, pursue, claims, debtors and debts. We regard such processing of personal data as lawful processing as such processing is necessary for the establishment, exercise or defence of legal claims or where we are under a legal obligation to do so for regulatory or compliance purposes or to ensure data security, protection and confidentiality or such processing is lawful in in any event as we have a legitimate interest in processing your personal data because of our relationship with you. We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations.

We may use or share any of your personal data which you have manifestly made public for purposes of communicating with you for any of the purposes indicated above. We regard such processing of personal data as lawful processing as it is held on publicly accessible databases, registers or lists and its use by us will be compatible with the reasons that justify its presence on such databases, registers or lists.

Promotional communications

We may use your personal data to send you updates (by email / post) about legal developments that might be of interest to you and/or information about our services, including seminars, exclusive offers, promotions or new services. We have a legitimate interest in processing your personal data for promotional purposes. This means we do not usually need your consent to send you promotional communications. However, where consent is needed, we will ask for this consent separately and clearly. We will always treat your personal data with the utmost respect and we would never sell or share it with any non-linked or non-associated organisations outside of our control for marketing purposes. You have the right to opt out of receiving promotional communications at any time by:

  • contacting us by sending us an email to: info@dynesolicitors.co.uk (or you can call us on 01829 773100)
  • using the ‘unsubscribe’ link in promotional emails

We may ask you to confirm or update your marketing preferences if you instruct us to provide further services in the future, or if there are changes in the law, regulation, or the structure of our business.

Where your personal information is held

Your personal information may be held at our offices and those of our third-party agencies, service providers and representatives. We only allow our service providers and third-party agencies to handle your personal data if we are satisfied they take appropriate measures to protect your personal data. We also impose contractual obligations on service providers to ensure they can only use your personal data to provide services to us and to you.

How long will your personal data be kept?

We will keep your personal data after we have finished advising or acting for you. We will do so for one of these reasons:

  • to respond to any questions, complaints or claims that may be made by you or on your behalf;
  • to show that we treated you fairly;
  • to keep records required by law.

We will not retain your data for longer than necessary. Different retention periods apply for different types of data stored depending on the enquiries or matters instructed.

Your Rights

You have the following rights, which you can exercise free of charge:

  • Access: The right to be provided with a copy of your personal data (the right of access)
  • Rectification: The right to require us to correct any mistakes in your personal data
  • To be forgotten: The right to require us to delete your personal data in certain situations
  • Restriction on processing: The right to require us to restrict processing of your personal data in certain circumstances, e.g. if you contest the accuracy of the data
  • Data Portability: The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party in certain situations
  • To object:
    • At any time to your personal data being processed for direct marketing (including profiling);
    • In certain other situations to our continued processing of your personal data, e.g. processing carried out for our legitimate interests.
    • Not to be subject to automated individual decision-making: The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you.

For further information on each of those rights, including the circumstances in which they apply, please contact us. If you would like to exercise any of those rights, please email, call or write to John Dyne, Director, 12-15 High St, Tattenhall, Chester CH3 9PX; T: 01829 773 100 (info@dynesolicitors.co.uk) and let us have enough information to identify you (e.g. a copy of your driving licence or passport and a recent utility or credit card bill).

Keeping your personal data secure

We have appropriate security measures to prevent personal data from being accidentally lost or used or accessed unlawfully. We limit access to your personal data to those who have a genuine business need to access it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

How to complain

We hope that we can resolve any query or concern you may raise about our use of your personal information. The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns or telephone: 0303 123 1113.

Changes to this privacy notice

This privacy notice was published on 21.05.2018 and last updated on 21.05.2018

We may change this privacy notice from time to time, when we do we will inform you via updates to our website.

How to contact us

Please contact us by post, email or telephone if you have any questions about this privacy policy or the information we hold about you. If you would like this notice in another format (for example audio, large print, braille) please contact us. Our contact details are shown below: Email: info@dynesolicitors.co.uk; Telephone: 01829 773100